Last modified: Aug. 26, 2022

Renogy ("us", "we", or "our") operates the DC Home mobile application (hereinafter referred to as the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://www.renogy.com.

Location Services

Based on your authorization, we will use your location services. You have the right to refuse or allow the authorization. In order to scan and find Bluetooth devices, Location Services permission is required.

To ensure location services are working properly, you should turn on you GPS switch. This is a requirement of the Android platform because Bluetooth scanning can in some cases be used to gather information about the location of the user. DC Home doesn't store your device location data in any way.

DC Home will only require your location services when the app is using, and will not require your location services when the app is in the background or the app is closed.

If permission is not granted, Bluetooth devices cannot be discovered.

● Service

Service is the DC Home mobile application operated by Renogy.

● Personal Data

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

● Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

● Cookies

Cookies are small files stored on your device (computer or mobile device).

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personal identifiable information may include, but is not limited to:

● Email address

● First name and last name

● Address, State, Province, ZIP/Postal code, City

● Personal preferences such as solar products of interest and usage scenarios

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.

You can instruct your device to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

● Session Cookies. We use Session Cookies to operate our Service

● Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

● Security Cookies. We use Security Cookies for security purposes.

Use of Data

DC Home uses the collected data for various purposes

● To provide and maintain the Service

● To notify you about changes to our Service

● To allow you to participate in interactive features of our Service when you choose to do so

● To provide customer care and support

● To provide analysis or valuable information so that we can improve the Service

● To monitor the usage of the Service

● To detect, prevent and address technical issues

Transfer of Data

Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

DC Home will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Legal Requirements

Renogy may disclose your Personal Data in the good faith belief that such action is necessary to:

● To comply with a legal obligation

● To protect and defend the rights or property of Renogy

● To prevent or investigate possible wrongdoing in connection with the Service

● To protect the personal safety of users of the Service or the public

● To protect against legal liability

As an European citizen, under GDPR, you have certain individual rights. You can refer to the guides in the GDPR Guide or https://www.renogy.com/privacy-policy.

As a California resident, you have certain privacy rights as specified under CCPA. You can refer to the rights under https://www.renogy.com/privacy-policy.

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with may include:

● PayPal / Braintree

Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full

● Authorize.net

Their Privacy Policy can be viewed at https://www.authorize.net/company/privacy/

● Elavon

Their Privacy Policy can be viewed at https://www.elavon.com/privacy-pledge.html

● Stripe

Their Privacy Policy can be viewed at https://stripe.com/privacy-center/legal

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18.

If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" or as “last modified” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Content regulation

It is prohibited to publish or disseminate the following contents:

● Harming the honor and interests of the state;

● Inciting ethnic hatred and discrimination, undermining national unity;

● Undermining the state's religious policy, promoting cults and feudal superstitions;

● Spreading rumors, disturbing social order, undermining social stability;

● Spreading obscenity, pornography, gambling, violence, murder, terror or abetting crime;

● Infringing upon the legitimate rights and interests of minors or harming the physical and mental health of minors;

● Secretly photographing or secretly recording others without the permission of others, infringing upon the legitimate rights of others;

● Including terror, violence, blood, high danger, endangering the physical and mental health of the performer himself or others;

● Violently intimidating or threatening others, conducting cyber manhunt, insulting or slandering others, infringing upon other people's legitimate rights and interests such as privacy, reputation, portrait rights, intellectual property rights, trade secrets, etc.;

● Containing any sexual or sexual implication; containing abusive, threatening or threatening content; containing harassment, junk advertising, malicious information, deceptive information;

● Spreading commercial advertisements, or similar commercial solicitation messages, excessive marketing messages and spam messages;

● Using comments in languages other than those commonly used on this website.

Embedded Content

DC Home displays some linked content in-line via “embeds”. This allows you to see the linked content directly on the app, without directing to the original websites. For example, posts involving YouTube or Twitter links may load the linked video or tweet within the DC Home app directly from those services. Generally, Renogy does not control how third-party services collect data when they serve you their content directly via these embeds. Therefore, embedded content is not covered by this privacy policy but by the policies of the service from which the content is embedded.

Renogy Community Rules

Please refer to the agreement of "Renogy Power Plus Community Rules and Regulations" for details.

Contact Us

If you have any questions about this Privacy Policy, please contact us via renogy.com/contact-us.